Windstream Quick Tips

Getting the Most out of Your Wi-Fi Connection

Wednesday, August 17, 2016

Having a wireless network in your home is a great way to have several devices online at one time. It also allows you to go from room to room without cords following you everywhere. In order to work properly, a wireless network needs to be set up correctly and maintained. With this in mind, here are some helpful tips for getting the most of your home wireless connection.

Modem Placement

Placement of your modem is very important. Think about where most of the online activity in your home happens and the setup of your home. If most of the online activity happens in the living room, consider placing your wireless modem there rather than in a bedroom where the signal may have to travel through several walls to get to the living room. Not all walls are created equal – older walls are typically thicker and can weaken the signal strength.

One other thing to keep in mind, interference can be caused by appliances or energy efficient light bulbs. Avoid locations near or behind your TV as electronics like this may affect your wireless performance. Lastly, avoid placing the modem router in or near enclosed consoles appliances like a DVD player or game console as these may produce heat and cut down your wireless signal.

Number of Devices

How many devices are online at the same time? When there are multiple devices online, the high-speed bandwidth is shared between them. Keep this in mind when your family is browsing the internet from a tablet, streaming content on a desktop and doing some online shopping from a smartphone all at the same time.


When troubleshooting your wireless connection, the first thing to try which can resolve many issues is simply power cycling your modem. This is done by turning off the power to the modem, leaving it off for a full 15 seconds, and then restarting the modem.

If your device has an Ethernet port, you may also be able to determine if the wireless router is working correctly by wiring the device directly to the modem with an Ethernet cord. If an internet connection is present wired but not wireless, this may determine an issue with wireless connectivity.

If you have further questions about wireless connections, visit our support section and browse our FAQ's or ask Wendy, our virtual customer service agent. Online support is available 24/7.

Happy surfing!