Articles

Windstream TechHelp: Ready to Help Whenever You Need It

Thursday, August 18, 2016

Doesn’t it feel like problems only arise after normal business hours? It’s almost as if technical issues won’t arise unless it’s 9 p.m. (after everyone has gone home for the evening) or 5 a.m. (when people haven’t arrived to work). Windstream understands normal business hours don’t apply when technology is involved. TechHelp is available to our customers 24/7, 365 days a year. Read on for more information about TechHelp and ways it can benefit you.

Remote Service

TechHelp is a service available to Windstream’s High-Speed Internet customers. Technicians assist customers in troubleshooting issues through remote screen sharing technology. That means you can be sitting in front of your computer and a technician a thousand miles away can help you resolve your issue. Our remote service delivery is the fastest, safest and most secure choice you can make. With your permission, our technicians can remotely access your computer through your internet connection and essentially take control, or “drive”, your computer. Once your problem is resolved, the technician is unable to connect back to your computer without your consent.

Constant Support

No problem is too big or too small for Windstream’s TechHelp. Do you need help setting up your new computer? TechHelp can assist with that as well. Our technicians are effective in the vast majority of all internet-related technology problems. You can be confident we’ll solve your problem – satisfaction guaranteed. If you choose, we can even provide ongoing support and protect your computer down the road.

Multiple Support Options

We always recommend chatting with Wendy or searching our Support section for troubleshooting. But, if those avenues do not provide the solution you need, click here to learn more about TechHelp and see how to get started.

If you are looking for a provider that gives you 24/7 support for your computer issues, check out Windstream’s High-Speed Internet packages and see how you can save today.