Articles

Get Home Wi-Fi Setup and Router Troubleshooting Network Support

Tuesday, January 15, 2019

How many times has your home Wi-Fi network gone out for seemingly no reason at all? You were likely on one of your devices, so you immediately check to see if it’s just the one that can’t connect or if they all aren’t connecting.

Naturally, it’s the latter.

So, following your inner techie, you’ll look around for an ethernet cable to check out router functionality. No luck. You mosey on over to your modem and router to reboot them.

And... nothing, still.

At this point, your frustration is growing. You’re going to have to call your Internet service provider, and the customer care representative is going to walk you through all the steps you’ve already taken.

And, after what seems like a lot of wasted time, they’ll want to schedule an appointment for a tech to come out.

We’ve all been there.

But, it doesn’t have to be that way! Enter Kinetic by Windstream’s Shield Connect, a new service to help troubleshoot all your home network issues — without the hassle. And, we’ll be there for you 24/7/365!

At Kinetic by Windstream, we know how important it is to stay connected at all times. In fact, one study shows that the median American household has five connected devices, while another says the average is closer to 8.5. That’s only projected to go up as smart home devices continue to proliferate in U.S. markets.

That’s why we decided to start this new service to ensure that, no matter how many devices you have connected to your Wi-Fi network, your network can meet your needs.

A subscription to Shield Connect — at $6.99 a month — will get you all the help you’ll need connecting, troubleshooting and securing a wireless connection for an unlimited amount of devices. (Yes, go on and buy more!) That includes:

  • Standard devices: wireless PC/MAC; printers, scanners and faxes; wireless mouse and keyboards; and others like webcams, so you can stay connected with your family at any time.
  • Mobile devices: cell phones, tablets and e-readers
  • Smart devices: hubs, thermostats, door locks, sensors, cameras, switches/outlets, wearables, lighting, televisions and more

Your subscription to Kinetic by Windstream’s Shield Connect will also provide you any remote support you need when installing and activating any new devices. Our team can give you step-by-step instructions on getting those devices up and running, and help you connect them to your home Wi-Fi network to ensure they stay that way. That means you can put away those bulky instruction manuals and forget calling up device manufacturers, or maybe even your techie relative or friend.

Support also extends to home networking services, which includes devices such as your router and home hubs.

And, if your home network issues are stemming from your inside standard wiring, jacks or customer-owned equipment, you’ll still be covered! As a part of Shield Connect, Protection Plus will give you peace of mind knowing that you won’t have to shell out a fortune for any necessary repairs.

Learn more about how Shield Connect can be your anytime support service today!