Getting the Most Out Of Your Kinetic Internet Connection

Monday, May 21, 2018

Having wireless internet in your home is a great way to have several devices online at once. It also allows you to go from room to room without cords following you everywhere. But, to work properly, your Windstream Wi-Fi needs to be set up correctly — and maintained. With that in mind, here are some helpful tips for getting the most of your wireless Kinetic Internet.

Modem Placement

Placement of your modem is very important. Think about where most of the online activity in your home happens and how your home is set up. If most of the online activity happens in the living room, consider placing your wireless modem there rather than in a bedroom where the signal may have to travel through several walls to get to the living room. Not all walls are created equal – older walls are typically thicker and can weaken signal strength.

Another thing to keep in mind: appliances or energy-efficient light bulbs can cause interference. Avoid locations near or behind your TV, as electronics like this may affect your wireless performance. Lastly, avoid placing your modem and router in or near enclosed entertainment consoles, like a DVD player or game console, as these may produce heat and cut down your wireless signal.

Number of Devices

How many devices are online at the same time? When there are multiple devices online, internet speeds are shared between them. Keep this in mind when your family is browsing the internet from a tablet, streaming a show on a desktop and doing some online shopping from a smartphone all at the same time.


When troubleshooting your wireless connection, the first thing to try which can resolve many issues is simply power cycling your modem. You can do this by turning off the power to the modem, leaving it off for a full 15 seconds and then restarting the modem.

If your device has an Ethernet port — which is usually found on most desktops and PC laptops — you may also be able to determine if the wireless router is working correctly by wiring the device directly to the modem with an Ethernet cord. If you have an internet connection when wired, this may determine an issue with wireless connectivity. 

If you have further questions about your Windstream Wi-Fi connection, visit our support section to browse our FAQs or ask Wendy, our virtual customer service agent. 

Happy surfing!