Articles

Introducing MyWIN, Our Online Customer Portal

Tuesday, June 4, 2019

Say hello to MyWIN, Kinetic by Windstream’s new and improved account management hub!

For existing Kinetic by Windstream customers, you will be able to use your Windstream Online login information, making your transition to MyWIN as seamless as possible. Customers new to the Kinetic by Windstream family can register for an online account at my.windstream.com, get a MyWIN login and begin reaping the account-management benefits immediately!

Among the updates, you’ll find that we’ve simplified registration and centralized key tools, like email and bill pay, to give you the best online experience.

Checking it out for the first time? Here’s a look at some of MyWIN’s expanded features and capabilities:

1. Your account on your terms

Log in to your Kinetic by Windstream account using any device of your choice. At home? Hop on to your computer. Out and about? Log in from your smartphone or tablet. It’s also worth noting that we have redesigned our mobile app, which you can download for free in Apple’s App Store or Google Play.

Once you’ve logged on, you can manage your account settings and notifications, including setting up your username, password, name and email address. You can also view your current Windstream services, and run an Internet speed test.

2. Online bill pay

Why go paperless? It’s convenient and accessible, giving you the ability to check your statements at a moment’s notice from anywhere.

To sign up for online bill pay, sign in to MyWIN and find “Go Paperless” on the homepage. You’ll receive confirmation when you have successfully signed up.

If you simply want to pay your bill, find the “Pay Now” button in the upper righthand corner of the homepage.

Take it a step further by enrolling in auto pay, an automatic electronic transfer of funds from a saved, preferred bank account or from a credit card. To do so, click “Auto Pay” on your MyWIN homepage. Next, you’ll be prompted to select your preferences, then click on the “Add” button, and voila! You’ll take out the stress of paying on time, writing a check or having stamps on hand at all times.

3. Enroll for text alerts

Use your MyWIN login to customize your account notifications by opting in for email or text messages. These will allow you to get bill and payment information, appointment reminders, support requests and even technician tracking. You can also receive notifications about outages and order status.

4. Enhanced customer service

At Kinetic by Windstream, we strive to give you the high quality customer service that you deserve. We’ve even worked it into MyWIN. We’ve brought our live chat feature to the account management site, so you can get answers specific to your account instantly! You can also view open (and closed) support requests and check on their status. And, if you’ve enabled text message notifications, you can track when a technician is on the way.

As always, we’ll continue working to improve our customer services, ensuring you have your desired Internet speeds and other entertainment options. Check back soon with MyWIN for even more new features. So, what are you waiting for? Get started with MyWIN today!