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Kinetic by Windstream Hurricane Florence Updates

Wednesday, September 12, 2018

More than 1 million people are being told to evacuate parts of North Carolina and South Carolina, as Hurricane Florence aims to make landfall Friday morning. We urge all of our customers to closely monitor the storm and obey any evacuation orders from government officials, as Hurricane Florence is said to be one of the strongest hurricanes in decades to hit the eastern seaboard.

We understand how important it is to stay connected in these circumstances, and we will work tirelessly to ensure our mitigation efforts run according to our business continuity plan.

Be assured that we are executing a disciplined procedure designed to keep customers’ services running. In the event of any unavoidable weather-related outages, our top priority is to restore service as quickly as possible, while keeping our technicians safe.

Every event is approached in three phases:

  1. Pre-Event Preparedness
  2. Event Response
  3. Restoration

Step One: Visit the National Hurricane Center for overall storm progression, predictions and paths.

Step Two: Follow us on Facebook and Twitter. We will be updating our feeds when we’re actively tracking and reacting to storms. This will be your best resource for understanding large scale impacts to the network and your services.

Step Three: Browse our preparation checklists that display the steps you should take to get ready for major storms. Know that our field services are ready for these types of events and that we do everything we can to minimize or remove interruptions to our network and your services.

Kinetic by Windstream Disaster Preparedness Checklist

  • Flashlight & batteries
  • Backup generators tested & fueled
  • Three-day supply of water & non-perishable food items
  • Home & business preparation & protection (sandbags, ice melt, tarps, plywood, tool kits, local map, sleeping accommodations, satellite phones, medical kits, medical prescriptions, toiletries)
  • Fully-charged portable phone chargers
  • Mechanically-powered portable radio
  • Emergency contact information
  • Extra clothing & rain gear
  • Vital records & important documents (driver’s licenses, birth certificates, adoption papers, Social Security cards, passports, citizenship papers, medical and vaccination records, pet records)