Quick Tips

Quick Tip: Setting Up Your Wireless Router

Tuesday, May 1, 2018

You finally caved and decided to take your Windstream internet wireless. So you bring home a shiny, new router, unwrap the box and find a cable, power adapter and a device with many ports that leaves you pretty baffled. Where to even start? 

Here are the other tools you’ll need:

  • Modem — This is the device that has been providing your internet connection, be it through cable or DSL. (Fiber internet typically doesn’t require a modem.) Your modem should already be connected to a phone jack in your home.
  • Computer — A laptop or a desktop will do.

Here’s what should come with your router:

  • Ethernet cable
  • Power adapter
  • How-to guide

And here’s how to get your Kinetic Internet up and running:

  1. Connect your modem and your computer to the router.
    Plug one end of the ethernet cable that came with your router into the modem. The ethernet cable will attach to the router’s port that reads “WAN” or “Internet,” which is usually a different color than the rest of the ports. Then, connect another ethernet cable from your laptop into one of the other ports on the router.
  2. Plug in the router.
    Now, hook up your router’s power adapter to an outlet.
  3. Configure your wireless network by creating a username, a password and, if you want, a network name.
    New routers typically come with a default username and password that is included in the box. Be sure to change that information, and don’t forget to create a strong password so no one else can use your network. To configure the rest of your network — such as changing the name since most are a jumble of letters and numbers — go into your network settings. On Macs, the icon for “systems preferences” is a gear and is typically on your dock. On Windows, the icon — an unfilled screen — can be found next to your clock.

Voila! You should now be connected to Kinetic Internet!

If you’re still having trouble with your router or having other connectivity issues, visit our Windstream Support page to live chat or call technical support at 800-347-1991.