Wednesday, August 17, 2016
What do you do when your Windstream phone service isn’t working? This week, we wanted to share some hints for what to do when you pick up your phone and hear static or maybe no dial tone. Don’t worry; if these tips don’t fix the issue, there are few easy ways to report the trouble to Windstream.
If you pick up your phone and hear static, think about the phone equipment you have in your home. Answering machines, cordless phones or fax machines may cause interference. You can check these devices by unplugging all of them including the power supply, then plugging one in at a time. Once you have one device such as a cordless phone plugged in, pick up the receiver and see if the static still exists.
If the static is not apparent, add another device such as another phone or your answering machine and test again. If the static appears again, it may be the device you just plugged in causing the trouble. It could be the phone jack you are using too, so you may want to check multiple jacks in your home.
When you aren’t able to get a dial tone, the same troubleshooting steps are applicable. In addition, after unplugging all devices plugged into phone jacks, Do check all the jacks in the home individually by plugging in one phone at a time to see if dial tone is available or not.
Windstream understands your phone service is important to you but not only that, your time is valuable too. This is why Windstream has a few easy ways to report issues and report these issues to Repair department 24 hours a day, 7 days a week.
If you are experiencing static or dial tone however still have internet service, you can report the trouble via online chat.
Of course, you are always welcome to call us. Windstream offers an easy to use automated system for you to report the trouble you are experiencing with some easy steps.
You will then hear “Your ticket has been submitted. Thank you for calling Windstream Communications. Goodbye.”
You’re done! Once this is complete, Windstream will resolve your service trouble as soon as possible.