Press Releases

Kinetic by Windstream Stores to Close Lobbies

Wednesday, March 25, 2020

Kinetic by Windstream Stores to Close Lobbies 

Agents to be available by phone for customer service and drop boxes still processed daily

At Kinetic by Windstream, the health and safety of our customers and employees is our top priority.  

Effective March 25, 2020, Kinetic by Windstream will close the public lobbies at all 26 retail stores across the 18-state footprint until public health officials report it is appropriate to reopen. 

During this time, we will do everything possible to continue providing exceptional service to our customers. 

Locally 

Even with the lobby closed, customers can still speak with store associates by phone by calling 1-800-255-8358, which will direct calls to their local store personnel. 

The drop boxes at each store will be checked regularly throughout the day and any payment made will be processed the same business day. 

Online

Customers can also visit www.windstream.com/contact-us to connect with us by email or Live Chat, or pay online through the MyWIN portal at my.windstream.com, or download the MyWIN mobile app.

Our commitment to our customers is as important as ever, to keep you connected to the things that are important to your life.  As always, thank you for being a valued part of the Kinetic by Windstream family.